Return Policy
Last updated August 23, 2022
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason,
you may return it to us for an exchange only. Please see below for more
information on our return policy.
All returns must be postmarked within seven (7) days of the
purchase date. All returned items must be in new and unused condition, with all
original tags and labels attached.
In case of returns where you would like item(s) to be picked up from a
different address, the address can only be changed if pick-up service is
available at the new address
During pick-up, your product will be checked for the following conditions:
|
Category |
Conditions |
|
Correct Product |
IMEI/ name/ image/ brand/ serial
number/ article number/ bar code should match and MRP tag shouldn’t be
detached and clearly visible. |
|
Complete Product |
All in-the-box accessories (like
remote control, starter kits, instruction manuals, chargers, headphones,
etc.), freebies and combos (if any) should be present. |
|
Unused Product |
The product should be unused,
unwashed, unsoiled, without any stains and with non-tampered quality check
seals/return tags/warranty seals (wherever applicable). Before returning a
Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin,
Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for
Apple devices. |
|
Undamaged Product |
The product (including SIM trays/
charging port/ headphone port, back-panel etc.) should be undamaged and
without any scratches, dents, tears or holes. |
|
Undamaged Packaging |
The product’s original packaging/
box should be undamaged. |
The field executive will refuse to accept the return if any of the above
conditions are not met.
After receiving your return and inspecting the condition of your item,
we will process your exchange. Please allow at least two
(2) days from the receipt of your item to process
your exchange. We will notify you by email when your return has been
processed.
For defective or damaged products, please contact us at the contact
details below to arrange a refund or exchange.
Please Note
● The company you
placed ordered from will come pickup the item you want to exchange. The item
will only be exchanged if the item is damaged or you receive the wrong item.
QUESTIONS
If you have any questions concerning our return policy, please contact
us at:
E-mail:support@easecrate.com
Contact no.: XXXXXXXXXX
